Quick links
We’re open
Resources & government assistance
Keeping your information secure
Supporting our community
We’re open
We know our services are essential to you. Whether you are sheltering in place or need to come in to see us, you can count on us.
Online
Over the past few weeks we’ve been making it easier for you to do business with us online so you can stay safe at home. You can now set up an online account or pay online with a debit card or through your bank account.
By phone & text
We’re getting far more calls than usual right now and apologize in advance if you have to wait to speak to us.
To help, we’ve launched a text bot. Today it can only respond to customers with simple questions about loan balance, payment amount, or due date. But we’re adding new features and soon you’ll be able to use it to make a payment. Please use the phone number we have on file.
In person
Our doors are open. Some locations may have shorter hours or temporary closures during this period, so check our website or Google maps before you go—we’re updating hours daily. Remember, you can also pay in person at hundreds of other essential businesses such as Walmart, Kmart, 7-Eleven, CVS, and other grocery stores and pharmacies that accept CheckFree Pay, MoneyGram, or PayNearMe payments.
To keep everyone safe and healthy, we’re cleaning surfaces multiple times a day with high-grade disinfectant, sanitizing our hands after each transaction, and staying home when we aren’t feeling well. You may notice that we are:
- Enforcing social distancing of six feet
- Limiting the number of people inside a location
- Adding plexiglass sneeze guards to our countertops
- Providing hand sanitizer
- Wearing face masks
Resources & government assistance
When things get tough, many people, organizations, and government services step up to help the people hit hardest. We’re keeping an eye out for great resources and updating this list frequently with information about:
- Who’s hiring
- Health & wellness tips
- Personal finance & tax information
- Government assistance & benefits
Find resources
Local COVID-19 support
Find local nonprofit and government programs through our friends at SpringFour that can help with:
- Emergency food assistance, such as school lunch substitutes and government food benefits programs
- Financial health and recovery, such as government benefits and ways to save on utilities and expenses
- Health guidance from the Center for Disease Control (CDC) and others
Look up
Government assistance & benefits
The United States Congress recently passed two bills to provide COVID-19 relief. Here are the highlights:
- COVID-19 tests are free to most people
- You may be eligible for up to 80 hours of paid sick leave if you are officially quarantined and / or have been diagnosed with coronavirus
- You might qualify for partially paid- eave if you’re, (1) taking care of someone in quarantine or with coronavirus, or (2) caring for a child that can’t go to school or childcare right now
- You may receive a $1,200 stimulus payment from the government if you have a Social Security number and earned less than $75,000 based on 2018 taxes as a single person
- Unemployment benefits may add $600 to your weekly payment
Read more
Financial coaching
Our partner UnidosUS offers free financial coaching to all our customers. Call for advice on how to pull through this pandemic.
877-338-4020
