Contact us

We’re here for you


Mon-Fri: 8 am—8 pm PT

Sat-Sun: 9 am—7 pm PT

Personal loans: (866) 488-6090

Credit cards: (855) 613-0070


General inquiries: [email protected]

Troubleshooting: [email protected]

Text our bot using: (650) 425-3419
Standard rates apply


Personal loans:
PO Box 4085
Menlo Park, CA 94026

Credit cards:
PO Box 4085
Menlo Park, CA 94026

Need help?

At Oportun, we want to see you succeed. If you run into a problem or have a question, please reach out.

Be sure to include the following information in your message:

  • Your full name
  • Address
  • Phone number
  • Last four digits of your account number (if you’re a current customer)
  • Reason for your request, dispute, compliment, or complaint

All credit reporting disputes must be submitted in writing.

Illustration of an Oportun customer in polkadot jumpsuit giving a thumbs up
Illustration of an Oportun customer in polkadot jumpsuit giving a thumbs up
Illustration of a woman giving okay hand signal, happy to manage her finances from her phone

Prefer to text?

If you’re a customer, text our bot using the phone number associated with your account. It can answer simple questions like what your loan balance is, your next due date, and payment amount. It even accepts payments.

Text (650) 425-3419

Standard rates apply.


There are three nationwide credit reporting agencies, also called credit bureaus: Experian, TransUnion, and Equifax. These companies collect financial and other data about users, which is recorded in credit reports and used to create credit scores. Each bureau does not collect the exact same information, so a person can actually have multiple credit scores, including multiple FICO® credit scores.

Your reported credit activity is what makes up your credit history. The details about the credit accounts you have (the balances you owe on them and whether or not you’ve made your payments on time) are reported to credit bureaus to help you build credit history.

While you work on building your credit history, it’s important to make your loan and/or credit card payments on time. Missed or late payments can negatively impact your credit score.

Credit scores try to estimate the likelihood that a borrower will pay back debts on time. There are many types of credit scores developed by different companies, but the FICO® score, developed by Fair Isaac Corporation, is one of the most commonly referenced credit scores.

According to Fair Isaac Corporation , your FICO® credit score is a number between 300 and 850, and is calculated by a formula that takes into account the following factors:

  • Payment history (35%)
  • Amount owed (30%)
  • Length of credit history (15%)
  • Credit mix (10%)
  • New credit (10%)

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