Here’s how you can reach us
Call
Personal loans:
Mon-Fri: 8 am—8 pm PT
Sat-Sun: 9 am—7 pm PT
(866) 488-6090
Credit cards:
Mon-Fri: 5 am—9 pm PT
Sat-Sun: 6 am—8 pm PT
Applications: (855) 613-0070
Customer service: (833)-676-7886
Credit account through Sezzle:
Mon-Fri: 8 am—8 pm PT
Sat-Sun: 9 am—7 pm PT
(888) 886-1715
Message
General inquiries:
Text our bot:
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Complaints
Personal loans:
PO Box 4085 / Menlo Park, CA 94026
Credit cards:
Payments: PO Box 561240 / The Colony, TX 75056
Inquiries: PO Box 560698 / The Colony, TX 75056
Credit account through Sezzle:
Payments: PO Box 560547 / The Colony, TX 75056
Inquiries: PO Box 560306 / The Colony, TX 75056
If you need more help
- Your full name
- Address
- Phone number
- Last four digits of your account number (if you’re a current customer)
- Reason for your request, dispute, compliment, or complaint
You can also text us
If you’re a member, text our bot using the phone number associated with your account. It can answer simple questions like what your loan balance is, your next due date, and payment amount. It even accepts payments.
Questions
Still have questions? Here are a few we’ve answered before.
There are three nationwide credit reporting agencies, also called credit bureaus: Experian, TransUnion, and Equifax. These companies collect financial and other data about users, which is recorded in credit reports and used to create credit scores. Each bureau does not collect the exact same information, so a person can actually have multiple credit scores, including multiple FICO® credit scores.
Your reported credit activity is what makes up your credit history. The details about the credit accounts you have (the balances you owe on them and whether or not you’ve made your payments on time) are reported to credit bureaus to help you build credit history.
While you work on building your credit history, it’s important to make your loan and/or credit card payments on time. Missed or late payments can negatively impact your credit score.
Credit scores try to estimate the likelihood that a borrower will pay back debts on time. There are many types of credit scores developed by different companies, but the FICO® score, developed by Fair Isaac Corporation, is one of the most commonly referenced credit scores.
According to Fair Isaac Corporation, your FICO® credit score is a number between 300 and 850, and is calculated by a formula that takes into account the following factors:
Payment history (35%)
Amount owed (30%)
Length of credit history (15%)
Credit mix (10%)
New credit (10%)