What we’re doing during the COVID-19 crisis

An Oportun employee stands in an Oportun loan agency with a thoughtful expression on her face.

Updated March 27, 2020—We’re doing everything we can to continue helping our community. Here’s how we’re responding to the COVID-19 crisis.

These are challenging times, and our thoughts are with everyone affected by the coronavirus (COVID-19). Oportun is here for you and we want to help ease your financial stress so that you can focus on the health and safety of your loved ones.

While things are quickly changing, we’re adapting our business to better serve you by:

  • Making it easier to work with us from home
  • Updating our payment options to meet the moment
  • Creating a list of resources with advice and assistance (and we’re adding to it daily)

We’re here for you online and by phone

The safest place for our community right now is at home, and many of us are being asked to shelter in place. So we’re working hard to provide all of our services online. You can always reach us by calling 866-488-6090.

We’re also updating your payment options. As of this week, it’s now possible to make personal loan payments online using your debit card. We’re making online transactions easier every day, so keep checking our payments page for the latest options.

We can help if you can’t make a payment

If you’ve been impacted by COVID-19 and can’t make your regular payment, please call us at 866-488-6090 or email customercare@oportun.com. We have a number of flexible payment options, including deferrals, and we want to help you get through this.

And because we know how important your credit score is, we won’t report skipped payments as late to the credit bureaus if you call us to make arrangements.

 You still have options to make payments in person

Oportun is considered an essential service, so you can count on us to stay open whenever and wherever possible. Some of our locations may have shorter hours or temporarily close due to local government requests. Check our website or Google maps before you go; we’re updating hours and closures daily.

You can also pay in-person at Walmart, Kmart, 7-Eleven, CVS, and hundreds of other locations that accept CheckFree Pay MoneyGram , or PayNearMe  payments.

Here’s a list of resources that can help

When things get tough, many people, organizations, and government services step up to help the people hardest hit. We’re keeping an eye out for anything that could help you get through this and listing them on this page. If you have any tips for us to add, please share them on our Facebook page or email us at hola@oportun.com.

We’re here for you

You can continue to rely on us. Our thoughts are with anyone affected by the new coronavirus. We consider it a privilege to serve you and to do so as safely and conveniently as possible. We’re in this with you, and we’ll get through it together.

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